# FAQ

Click each question below to expand the FAQ.

Don’t see your question listed? Email Info@MyEnergyKit.org.

#### School Eligibility

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Schools that receive their building’s electricity from Duke Energy and are located in North Carolina, South Carolina and Indiana are eligible to participate in the program.

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To be a participating school, a school must schedule the free program from Duke Energy and The National Theatre for Children during the current school year. The building must also receive electricity from Duke Energy.

See the Get My School Involved page to learn more. Alternatively, you may email Info@MyEnergyKit.org or call the My Energy Kit hotline at 1-855-386-9548.

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Not necessarily. The schools listed on the dropdown menu are eligible for the program, but not all of them are participating.

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To see if your child’s school is participating, you can visit the Get My School Involved page on MyEnergyKit.org. You may also call the My Energy Kit hotline at 1-855-386-9548 or send an email to Info@MyEnergyKit.org. Be ready to list the name and location of your child’s school.

#### Household Eligibility

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Duke Energy provides one FREE Energy Kit per household every 36 months for qualified Duke Energy account holders in North Carolina, South Carolina or Indiana. Households must also be associated with schools participating in the My Energy Kit program.

If you received a kit before but don't remember when, call the My Energy Kit hotline at 1-855-386-9548 or email Info@MyEnergyKit.org.

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Yes, you can request a kit. If you are not a Duke Energy customer, you will not qualify to receive a kit — however, your request will still be credited to your school and count toward program rewards.

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If you request a kit but you received a kit within the last 36 months, you’ll get a letter thanking you for your participation and stating when you will be able to receive another kit. Your request for this year will still count toward school and classroom rewards.

If you received a kit through the My Energy Kit program more than 36 months ago and you meet other qualifications, you will receive another kit.

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Families at participating schools in Indiana, North Carolina and South Carolina can submit a request at any point during the program year – July 2022 through June 2023.

In order for requests to be counted toward school rewards, requests must be submitted by the school’s respective program deadline. See Rewards page for details.

#### Energy Kits

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The Energy Kits contain items designed to help you reduce energy usage, as well as tips to help you further reduce energy consumption. See the Kit page for details.

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The goal of the My Energy Kit program is to engage all students and staff at participating schools to practice energy-saving habits. By requesting the Energy Kit, you’re doing your part to save energy and helping your school and family win cash rewards. Requesting the kit also gives you full access to energy-saving tips and resources, including the educational game app Kilowatt Krush.

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Yes. The Energy Kits are completely free, including free shipping.

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No. Kits will only be delivered to individual Duke Energy account holders' residential addresses. To receive an Energy Kit, each individual household must submit a request independently. (Again, one per household.)

#### Request Form

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Every family that would like a free kit has to request one individually for their home. There are two ways to request a free Energy Kit:

1. Fill out the online request form on the MyEnergyKit.org homepage
2. Call 1-855-386-9548

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If you don’t see your school on the list, it is likely because your school is not served by Duke Energy and thus is not eligible for the program, or it is because the ZIP code you entered when filling out your home address does not match the ZIP code of your child’s school.

In the event that your school is not shown because you live in a non-matching ZIP code, scroll to the bottom of the list and select “I don’t see my school listed here.” Then, write in the name of your school in the field that appears.

Your request will only be eligible and count toward school rewards if your school has scheduled a program and is participating in the My Energy Kit program during the current school year. To see if your child’s school is participating, you can visit the Get My School Involved page.

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Since kits are available for eligible Duke Energy account holders, it is necessary to verify a Duke Energy account with each request. Providing an account number is the easiest way to verify an account and ensure that an eligible household will receive the kit. In order to receive a kit, you must be a current residential Duke Energy customer.

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Yes. Click “En Español” for Spanish. For further assistance in Spanish, please call the My Energy Kit hotline: 1-855-386-9548.

#### Rewards

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See Rewards page for details.

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For a request to count toward school, classroom and family reward eligibility:

- It must list a residential address located in Indiana, North Carolina, or South Carolina.
- It must list a participating school.
- It must include a Classroom Code. If you don't know your Classroom code, contact your teacher.
- It must be a unique request for that household submitted between July 1, 2022 and May 31, 2023.

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Once you enter your home address, complete with your ZIP code, a dropdown list of schools in your area will appear on the site. Schools are listed in alphabetical order by name. In the event that your school is not shown because you live in a non-matching ZIP code, scroll to the bottom of the list and select “I don’t see my school listed here.” Then, write in the name of your school in the field that appears.

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Winners will be contacted directly via the phone number or email address they provide. The My Energy Kit team will announce grand prize winners in the weekly update email to our school contacts, on the Reward Updates page on MyEnergyKit.org and post winners to the My Energy Kit Facebook page. Classroom Challenge and family winners will be notified individually. Visit the Rewards page to see when winners of each prize are announced.

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Throughout the school year, the My Energy Kit team will send a weekly email to our school contacts with an update on your school’s progress. Your school’s number of kit requests is also posted on the Reward Updates page here at MyEnergyKit.org. Not only will you be able to see how many kit requests are credited to your school, you’ll also be able to see how that translates to real energy saved. Cool!

#### Other Questions

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Duke Energy is providing free Energy Kits for qualified Duke Energy account holders in North Carolina, South Carolina and Indiana to help reduce energy consumption. This effort will help lower energy usage and costs in households plus conserve resources for their efforts.

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Power plants can be costly investments, so Duke Energy wants to help customers use less energy to delay construction of new power plants. Saving energy can also help reduce the need for them to turn on more power plants during peak times, which is good for the environment.

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Your Duke Energy account number is located on your Duke Energy bill. You can also look up your account number here.

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If you can't find your Duke Energy bill with your account number, you can simply enter six zeros on the request form. Duke Energy can verify if you have an account based on the address listed on the form.

You can also sign in to your online services account at duke-energy.com or contact the Duke Energy customer service line (available 24 hours a day) for help:

Duke Energy Customers:
Indiana residents, call 1-800-521-2232
North Carolina and South Carolina residents, call 1-800-777-9898

Duke Energy Progress Customers:
North Carolina and South Carolina residents, call 1-800-452-2777

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No. Duke Energy does not share or sell personal information.